TERMS OF SERVICE — Foxline Express LLC Last updated: 2026-01-01 · Version 2026-01-A These Terms of Service ("Terms") form a binding legal contract between you ("User", "Customer", "you") and Foxline Express LLC ("Company", "we", "us"), a Delaware limited liability company at 1209 Orange Street, Wilmington, DE 19801, USA. By creating an account, booking a shipment, opening a ticket, applying as a driver, or using the platform in any way, you accept these Terms in full. If you do not accept them, you must not use the platform. 1. ACCEPTANCE & MODIFICATION You represent that you are at least 18 years old, have legal capacity to contract, and (if acting for an entity) are authorised to bind it. We may modify these Terms at any time by posting a new version. Continued use after a posting constitutes acceptance. If you do not agree, you must stop using the platform. 2. SERVICE "AS IS" — NO WARRANTIES The platform is provided strictly on an "AS IS" and "AS AVAILABLE" basis WITHOUT WARRANTIES OF ANY KIND, express, implied, statutory or otherwise, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, error-free service, or freedom from viruses. We do not warrant that the platform will meet your requirements, that any delivery time, distance, or cost displayed is accurate or achievable, or that data displayed (tracking, location, ETA) is correct. All shipments are subject to availability, carrier capacity, customs, weather, force majeure, and operational realities. 3. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Company's total aggregate liability to you for any and all claims arising out of or relating to the Terms or the platform — whether in contract, tort, statute or otherwise — is strictly limited to the LESSER of: (a) the total amount you paid the Company in the 90 days preceding the event giving rise to the claim, OR (b) one hundred US dollars (USD 100). IN NO EVENT will the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, business interruption, or loss of goodwill, even if advised of the possibility. This cap applies regardless of the form of action and survives termination. 4. INDEMNIFICATION You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees, agents, drivers and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including legal fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party right (including intellectual property or privacy); (d) any item you ship or attempt to ship through the platform; (e) any content you submit; (f) any claim by a receiver, sender, or third party related to your shipment. 5. PROHIBITED ITEMS & ACCEPTABLE USE You warrant that no shipment you book contains: cash, illegal drugs, weapons, ammunition, explosives, flammable liquids/gases, radioactive material, perishable goods without prior agreement, live animals, human remains, counterfeit goods, items violating any export-control regime, items requiring permits you do not hold, hazardous materials not declared, or anything prohibited by the carrier or destination country. Violation is a material breach: we may refuse, hold, surrender to authorities, or destroy the shipment without compensation, charge you all costs, fines and penalties, and terminate your account immediately. See our separate Acceptable Use Policy. 6. PAYMENT, FEES & AUTO-CHARGES All prices are USD unless stated. Wallet balances are non-interest-bearing prepayments held by us; they are not deposits, are not insured, and we have no fiduciary duty to you in respect of them. We may set off any sum you owe (bills, late fees, penalties, dispute fees, customs duties, fines) against your wallet balance without notice. Late-payment fees and account-freeze policies are stated on each bill and in your dashboard; by booking you accept they will fire automatically. Disputed payments are subject to the dispute fee policy. 7. P2P ESCROW Where a customer elects to hold funds in escrow pending delivery confirmation, the Company acts solely as a payment escrow agent for convenience. We make no representation about the buyer, seller, item, or transaction. Receiver has the dispute window stated on the booking page. Admin decisions on disputes are final, binding, and not appealable through this platform. The Company may charge dispute penalty fees as displayed. Funds held in escrow are not insured. 8. NEGOTIATION & BINDING PAYMENT PLANS If admin approves a partial-payment proposal, the balance becomes a BINDING payment plan with the schedule shown. Failure to pay on schedule entitles the Company (without further notice) to add late fees, freeze your account, refer the debt to collection, report to credit bureaus where legally permitted, and commence legal proceedings. Court costs, statutory interest and legal fees attach to the debt and are recoverable from you. 9. ACCOUNTS, KYC & SUSPENSION We may require identity verification (KYC) at any time. We may suspend, freeze, or terminate your account at our sole discretion if we suspect fraud, prohibited use, non-payment, or any breach. You have no right to compensation for any consequence of suspension or termination, including lost wallet balance pending dispute resolution. 10. DELIVERY TIMES, LOSSES & CLAIMS Delivery dates and ETAs are estimates only and never binding. We are NOT liable for late delivery, missed connections, customs delays, weather, route closures, riots, strikes, or force majeure events. Loss/damage claims must be filed via the Recovery process at /?action=my_recovery within 7 days of the scheduled delivery date; claims filed later are time-barred and waived. Maximum recovery per shipment is USD 100 unless you purchased and paid for declared-value insurance at booking. Declared-value insurance does not cover consequential damages. 11. MANDATORY ARBITRATION — CLASS ACTION WAIVER ANY DISPUTE arising out of or relating to these Terms or the platform (including non-contractual disputes) SHALL be resolved EXCLUSIVELY by FINAL, BINDING, INDIVIDUAL arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Wilmington, Delaware, USA. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction. YOU WAIVE ALL RIGHT TO: (i) trial by jury; (ii) participate in any class, collective, or representative action; (iii) consolidate claims with anyone else. Before commencing arbitration you must give the Company 60 days' written notice with the specific claim and requested remedy at foxlinelogistics1996@gmail.com. This Section 11 survives termination. 12. GOVERNING LAW & VENUE These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Subject to the arbitration clause above, any matter NOT subject to arbitration (small-claims, injunctive relief) shall be filed exclusively in the state or federal courts located in New Castle County, Delaware, and you irrevocably consent to that jurisdiction. 13. FORCE MAJEURE The Company is not liable for any failure or delay due to acts of God, war, terrorism, pandemic, government action, embargo, strike, riot, infrastructure failure, fuel shortage, cyberattack, or other circumstance beyond reasonable control. 14. INTELLECTUAL PROPERTY & USER CONTENT The platform, brand, and all software are our property. You grant the Company a perpetual, worldwide, royalty-free, sublicensable licence to use any content you upload (KYC docs, dispute evidence, photos, messages) for service operation, fraud prevention, compliance, and improving the platform. 15. ELECTRONIC COMMUNICATIONS & SIGNATURE You consent to receive all notices, agreements, statements and disclosures electronically (via email and in-app). Clicking "I agree", "Submit", "Book", "Apply", "Confirm receipt", or similar action constitutes your electronic signature with the same effect as a handwritten signature. 16. SEVERABILITY If any provision is held unenforceable, the remainder remains in full force. 17. ENTIRE AGREEMENT These Terms (plus the Privacy Policy, Refund Policy and Acceptable Use Policy) constitute the entire agreement and supersede all prior agreements. 18. NO PARTNERSHIP Nothing herein creates a partnership, joint venture, agency or employment relationship. 19. CONTACT For service or notice of claim: foxlinelogistics1996@gmail.com · Foxline Express LLC, 1209 Orange Street, Wilmington, DE 19801, USA 19. STATUTE OF LIMITATIONS — ONE YEAR Any claim or cause of action you may have arising out of or relating to these Terms or the platform MUST be filed within ONE (1) YEAR after the cause of action arose. Otherwise the claim is permanently barred. This clause shortens any longer statutory limitation period to the maximum extent permitted by law. 20. NO THIRD-PARTY BENEFICIARIES These Terms confer no rights or remedies on any person who is not a party to them. No third party may enforce any provision. 21. WAIVER & CUMULATIVE REMEDIES No failure or delay by the Company in exercising any right is a waiver. Remedies are cumulative, not exclusive of any other remedy at law or in equity. 22. ASSIGNMENT The Company may assign, transfer, sublicence or pledge these Terms (in whole or part) to any successor, affiliate, or acquirer without your consent. You may not assign without our prior written consent. 23. SURVIVAL Sections covering arbitration, class-action waiver, limitation of liability, indemnification, intellectual property, governing law, statute of limitations, payment obligations, and any other provision which by its nature should survive, shall survive termination of these Terms or your account indefinitely. 24. JURY-TRIAL WAIVER (BELT AND BRACES) TO THE FULLEST EXTENT PERMITTED BY LAW, YOU EXPRESSLY WAIVE TRIAL BY JURY in any proceeding NOT subject to arbitration. This waiver is knowing, voluntary, and given for good and valuable consideration. ========================================================================= BY USING THE PLATFORM YOU CONFIRM YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS IN FULL — INCLUDING THE ARBITRATION CLAUSE (SECTION 11), THE CLASS-ACTION WAIVER, THE LIMITATION OF LIABILITY CAP AT THE LESSER OF YOUR 90-DAY FEES OR USD 100 (SECTION 3), THE 1-YEAR STATUTE OF LIMITATIONS (SECTION 19), AND THE JURY-TRIAL WAIVER (SECTION 24). YOU UNDERSTAND THESE PROVISIONS MATERIALLY LIMIT YOUR LEGAL RIGHTS. =========================================================================